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FAQS | World Of Tires

Enter Your Tire Size To Begin!

FREQUENTLY ASKED QUESTIONS

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Are the tires that you sell new?

We only offer new tires to our consumers.

Are the prices listed on your site negotiable?

If you are purchasing 8 tires please call us at 866-501-1998

We want your business!

Do you offer technical support or customer service? Can you give me advice on the tire size that is suitable for my vehicle?

Yes, some of our team members have 30+ years of experience.

What is my warranty period?

Your warranty is provided by the manufacturer.

Can I select an exact delivery hour?

Tires are shipped via an independent shipping carrier such as FedEx or UPS. When tracking information is available from them, you will be notified via email with a delivery timeframe. They are unable to provide an exact delivery hour.

Am I going to be charged for shipping or delivery?

Shipping is always free to a business address.

Can I pay in monthly installments?

Yes, we offer 6 months of interest-free financing. It’s super easy to apply.

  1. From within the shopping, you will see a financing option.
  2. Enter a few basic pieces of information to identify yourself.
  3. They will let you know if you are approved for a loan in real-time.
  4. Review your payment plan details and click confirm to finalize the loan.
  5. You’re all done -it’s that easy!!!

Is it safe to use my credit card on your site?

Shopping at World of Tires is safe. The site is secure and protected by SSL encryption technology.

Can I send the tires back if I change my mind or don't like or want them?

We will accept returns for unused/uninstalled products only, within 14 days of your purchase. 100% refund will apply as a credit to your original method of payment (less any freight charges incurred and a 10% restocking fee). You are also responsible for return shipping unless the tires being returned did not match what was originally purchased. Please contact us for a Return Authorization Number. All tires are sold FOB Origin.

How long does it take to confirm my payment and process my order?

Mere seconds–you will receive an electronic confirmation immediately

What are my delivery options?

Once you have selected the tires that you wish to purchase, you may elect to have the tires shipped to any address within the continental United States, or to one of our referred installation centers. Tires are shipped via an independent shipping carrier such as FedEx or UPS. Expect delivery in 2-4 business (weekday) days.

What are my payment options? Can I pay upon delivery?

In order to process your order, the tires must be purchased prior to shipping.

Can I order only one tire or is it compulsory to have a minimum of units?

Due to shipping costs, our minimum purchase is 4 tires.

Can I place an order over the phone, or do I have to order on your website?

Although our website is completely secure, you can call us at 866-501-1998 between 8:00 am and 7:00 pm Monday through Friday & Saturday 9:00 am and 2:00 pm ET if you would prefer to place your order over the phone.

Do I have to access my order after placing it on your website?

This is not necessary; however you will receive an e-mail confirming your purchase.

Do I need a password or do I need to register on your website in order to be able to place an order?

A username and password or registration is not required in order to purchase tires on our website.

What happens if the tires I ordered are no longer available? How will I know if the tires I ordered are available?

Occasionally World of Tires may be temporarily out of stock on a certain tire. In that case, we will contact you.

Is it necessary to have an email address in order to complete my order on your website?

Yes

Is it safe to buy through the Internet? Do I have the same rights as if I bought the tires in a regular shop?

Yes. Encryption of all information makes transactions safe and your rights the same as buying in person. Our partnership with Merchant Partners, a leading provider of Internet eCommerce, means you can trust the transaction to be safe and secure.

Are the prices listed on your website for one tire?

The prices listed on our website are for one tire or “unit.” This price does not include installation charges.

What are your hours of operation? Do you have a toll-free number?

WorldOfTire is open 24 hours a day, 7 days a week. We have an email address in order to answer any questions you may have during the purchase process: info@worldoftire.org. During business hours M-F (8:00am – 7:00pm ET), Sat (9:00am – 2:00pm ET). Our phone number is 866-501-1998.

What will happen if I change my mind and no longer wish to purchase the tires I ordered?

You may contact us to cancel your order as long as the tires have not shipped – if they have shipped you are responsible for all shipping charges plus a 10% restocking fee.

What is your collection/return policy in case the tires were installed?

For obvious reasons, only unused product that has not been driven on is eligible for return.

What's your policy in case the goods that are delivered do not correspond to my order?

In case the tires that you receive are not in accordance with the order placed on our website, you may contact us to correct the order. The tires must be returned – World of Tires will pay for all shipping charges on an incorrect order.

How long will it take for my order to be delivered?

Your tires will be shipped within 48 hours (except during weekends). Actually delivery depends on location but can plan for delivery in 2-4 business (weekday) days from the time of purchase.

Are the DOT codes on your tires current?

Yes!!! – Our tires are brand new with current DOT production dates.

Can I request DOT codes?

Customers get the best prices because of our unique low-cost, high-volume business model. Instead of buying and reselling tires like other retailers, we use data and technology to aggregate tire inventory from more than 500 suppliers across the country. Therefore, we do not stockpile any tires in a warehouse and are unable to check specific tire DOT dates. We do instruct our suppliers to only supply our system with tires that have current DOT dates.

What happens if the price changes on my tires after I order?

Tire prices are constantly fluctuating. We sell our tires based on the cost of the tires at the time of purchase. If for some reason the price of your tires change we will evauluate the situation and offer you a refund if your tires have not shipped yet. However, if your tires have already shipped, we are unable to offer a credit if the price has changed. This is due to the fact that we bought the tires at a set price at the time of your purchase and are unable to purchase them from a different suppliers since the order has already been shipped.

Can I pick these tires up?

Because we have a large number of warehouses throughout the country that we ship from, it is impossible to pick your tires up at one specified location. In most cases shipping is just a few days and the shipping rate is the best rate we get from our courier.

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